PAINT SHOP FAQ

About Our services.

  • Pro Bike Design is a custom paint shop. This means we design your dream paint job and execute it to the highest level. In order to do this we work collaborively with you the customer to produce a detailed design concept. From there we strip or sand your frame, prep, prime, paint, clear coat, and cure your frame all on site here in Watertown, Connecticut.

  • We work on steel, aluminum, titanium, and carbon fiber frames and forks, including road, mountain, gravel, BMX, e-bikes, and vintage bikes. We also paint components such as cockpits, seat posts, cranksets, brakes, oversized pulley wheels and more.

  • Yes we can paint helmets, cycling shoes, pumps and more. If it is made of carbon, plastic, or metal we can typically coat it.

  • Ron has been designing high end bikes for 25 years and painting them commercially for nearly 15.

  • Yes. We carry general liability insurance that covers your bike while it’s in our care. It also covers any persons that may visit our shop and ensures that you as a customer and us as a business are protected. In addition we carry workers compensation insurance and disability insurance for all employees.

Colors and Design.

  • We offer solid colors, metallics, pearls, candy, multi color fades, and custom graphics. For finishes we offer gloss, matte and dual finish (combined gloss and matte). We can also fully strip frames to bare metal or carbon, hand paint complex themes, apply gold and silver leaf and more. PPG Deltron is our paint of choice along with PPG Envirobase, House of Kolor, Axalta, Cerakote and Vietek.

  • Yes. Bring or send us a paint sample, part of your frame such as a fork, paint code, or Pantone number and we’ll match it as closely as possible.

  • We work directly with many frame manufacturers and can get official art files for reproduction on your frame. We can also produce replica logos and graphics from scratch in Adobe Illustrator or if a classic / restoration decal sheets from SSSink.

  • Yes. We will make a 2D mock up of your design for approval prior to paint. Any changes made to the design prior to paint typically does not incur additional cost. Once paint has started there may be design change fees or additional material fees.

Pricing and Quotes.

  • Pricing depends on frame type, condition, finish, and design complexity. Since all of our work is unique to you there is no fixed cost, but one should expect a premium pricing structure.

  • Please fill out the contact form to initiate a quote request. Include as much information as possible so we know what kind of frame, what you are thinking for colors and if you would need custom design work.

  • Yes, we require a 50% deposit to book your paint job. We have found that this ensures people follow up and commit to the paint job. Our deposit refund policy can be found here.

Drop Off, Shipping and Pick-Up.

  • You can drop it off at our shop with an appointment or ship the frame to us at:

    Pro Bike Design
    64 Echo Lake Rd
    Watertown, CT 06795

    If shipping, we recommend sending in the smallest box you can adequately pack your frame into and insure the shipment against any potential damage. Do not use packing peanuts in the box when sending your frame.

  • If you are shipping your frame it is required to be taken apart. If you plan to drop it off it is not necessarily to disassemble. We work with a local bike shop to have frames professionally torn down and reassembled taking care not to damage the fresh paint.

  • Typical turnaround is 10-15 business days depending on our schedule and the complexity of your job. We’ll give you an estimated completion date when you book and keep you updated along the way.

  • Rush service may be available for an additional fee. We can also expedite return shipping if required.

  • We’ll notify you when it’s ready and make arrangements for return shipping. Once final payment is received we will box everything up and ship back to you. If you preferred drop off service we will let you know when we are ready to hand it over and can make arrangements for you to stop by once final payment has been made.

Care and Safety.

  • Allow 10 days for full cure before heavy riding or cleaning. After that, wash with mild soap and water and a soft cloth, and avoid harsh solvents, abrasives, and pressure washers. You can also ride wrap your frame but be sure to allow for a full cure before applying any protective film.

  • Your bike is covered by our insurance while in our care. We also document your bike’s condition before it leaves should any damage occur while in transit. Additional shipping insurance is recommended but ultimately at your discretion as once it leaves our shop it is no longer under our general liability policy.

  • Yes. We follow all local regulations for the handling and disposal of paint, solvents, and stripping materials. Our team members also wear appropriate PPE when finishing your frame to reduce direct contact with harsh chemicals as much as possible.